Refund and Returns Policy
Effective Date: January 6, 2025
At Zevamavel, your satisfaction is our top priority. This Refund and Returns Policy outlines our practices for handling returns, exchanges, and refunds for items purchased through our website or in-store.
Eligibility for Returns
You may return or exchange items within 30 days of purchase, provided they meet the following criteria:
Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.
Proof of Purchase: A valid receipt or order confirmation is required.
Non-Returnable Items: Certain products, such as personalized items, gift cards, and clearance items, are not eligible for return.
How to Initiate a Return
Contact Us: Reach out to our customer support team via email at info@zevamavel.com or call us at (423) 344-4193.
Provide Details: Include your order number, item description, and reason for the return.
Shipping Instructions: If approved, you will receive return instructions. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Process
Once we receive and inspect the returned item, we will:
Notify you of the return approval or rejection.
Process refunds to the original payment method within 5-7 business days. Processing times may vary depending on your payment provider.
Exchanges
We offer exchanges for defective or incorrect items. Follow the same return procedure to initiate an exchange. Replacement items will be shipped once we receive the original product.
Damaged or Defective Items
If you receive a damaged or defective item, notify us within 7 days of delivery. Include photos and a detailed description of the issue for faster resolution.
Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
Check your bank account or payment method.
Contact your payment provider as processing delays may occur.
If unresolved, contact us at info@zevamavel.com for assistance.
Policy Exceptions
We reserve the right to deny returns or refunds in the following situations:
Items returned after the 30-day window.
Products showing signs of wear, damage, or alteration.
Missing proof of purchase.
Contact Us
For any questions or assistance with returns and refunds, reach out to our team:
Hotline: (423) 344-4193
Address: 11931 Crestwood Trl, Harrison, Tennessee
Email: info@zevamavel.com
Website: zevamavel.com
Changes to This Policy
We reserve the right to modify this policy at any time. Updates will be posted on our website, and the “Effective Date” will be revised accordingly.