Shipment Policy

Effective Date: January 6, 2025

At Zevamavel, we strive to ensure prompt and secure delivery of your orders. This Shipment Policy outlines the terms and conditions related to shipping and delivery. By placing an order with us, you agree to the terms outlined in this policy.

Order Processing Time

Orders are processed within 1-3 business days after payment confirmation. During peak seasons or promotional events, processing times may be slightly longer. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Costs

We offer multiple shipping options to cater to your needs:

  1. Standard Shipping:

    • Estimated delivery: 5-7 business days.

    • Cost: $5.99 (Free for orders over $50).

  2. Expedited Shipping:

    • Estimated delivery: 2-3 business days.

    • Cost: $12.99.

  3. Overnight Shipping:

    • Estimated delivery: 1 business day.

    • Cost: $24.99.

Shipping Restrictions

We currently ship only within the United States. Certain remote locations may have extended delivery times or limited shipping options.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. Use this number to monitor the status of your shipment through the courier’s website.

Failed Deliveries and Returns

If a delivery attempt fails due to an incorrect address, the package may be returned to us. In such cases:

  • We will contact you to confirm or update your shipping address.

  • Additional shipping fees may apply for resending the package.

Lost or Damaged Packages

While we take every precaution to ensure your package arrives safely, unforeseen circumstances may occur:

  • If your package is lost, please contact us immediately with your order details.

  • For damaged shipments, provide clear photographs of the damage within 48 hours of receipt. We will assist in resolving the issue with the courier.

Delivery Delays

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or holidays. We are not responsible for such delays but will assist in tracking and resolving any issues.

Contact Information

For questions or concerns about shipping, contact us via:

  • Hotline: (423) 344-4193

  • Email: info@zevamavel.com

  • Address: 11931 Crestwood Trl, Harrison, Tennessee

Changes to the Shipment Policy

We reserve the right to update this Shipment Policy at any time. Changes will be effective as of the updated date specified in the policy. Please review this policy periodically to stay informed.

Thank you for choosing Zevamavel. We value your business and are committed to delivering exceptional service.